State Farm® Insurance Agent Corey Jones

"We have been customers of Corey Jones State Farm for many years and we always had excellent personalized service. This all changed in the last few months when we had a new agent assigned to our policy. This agent was unprofessional and unresponsive. We needed to make some changes to my daughter's auto insurance policy. After the initial phone call, that was weeks before her current policy expired, we walked our new agent through what was needed. We thought everything was setup but we never received any documentation. We had to follow up with our new agent multiple times because the agent never followed through and started the policy. To make matters worse, every time we talked with this agent it was like the first time we ever talked. The agent had no notes or any idea about what we needed. Every phone call took an inordinate amount of time bringing the agent back up to speed, even if we had talked a couple of days earlier. On the day my daughter's current policy was expiring we had to contact the agent again and after multiple phone calls the agent told me and my daughter that her new policy was setup and she was insured. My daughter even received some email notification about the new policy but never received her proof of insurance cards and I was not billed. After a little bit of time, I decided to follow up because I never received a bill. The agent then informed me that they could not insure my daughter and had the audacity to claim he left me and my daughter multiple messages. Its not 1990, I can look at my phone and see that was a lie. Add dishonesty to the above adjectives. This agent told me and my daughter that she was insured and then proceeded to let her drive uninsured! He never made any attempt to contact us. Terrible! I requested to talk to Corey directly about this matter and was never contacted. I would avoid Corey Jones State Farm and find other insurance. One star because I could not give a zero."

"Great staff, excellent price match"

"Good helpful, easy to go and mainly better price or they will surely look for some discounts to make it economical."

"Exelente servicio"

"Helen was Outstanding!! Extraordinary level of customer service. PLEASE fire her so I can hire her at my company! Referring everyone to her until she’s on my staff. ;)"

"Helen was amazing. Top tier agent. Great service and extremely professional and I highly recommend."

"Went in and they took great care of my insurance needs. Easy polite and Helen was great. Need some Marine Corp Flags, all vets need to come to this agency."

"The best customer service when it comes to insurance around!! Thank you"

"Corey and Helen along with Jen did me and my team a huge service, we saved money. GO see these people"

"Helen was great and the process was super easy and simple. She was great to deal with over the phone."

"Helen Cunningham and everyone at the office are helpful, knowledgeable and are always willing to answer any questions you may have about your policy."

"Helen was amazing and very helpful."

"Super easy to deal with. Will absolutely do business with Corey Jones again"

"Helen is awesome Handled the account perfectly We switched to Corey from a different company and the experience has been great."

"Helen C was very professional and helpful with my inquiries! State Farm has true asset in her!"

"I received a terrible service. Two weeks ago I sent an email because the monthly payment of my policy increased by 100%!!! No one responded to my emails and when I called, they told me they would review my policy and call me back a never happened. On my last call they told me they wouldn't make any changes because canceling a car insurance policy changed my premium. However I never received any notification about the premium change, no one explained it to me, and they didn't honor the contract I received when I signed up. Honestly not only is State Farm insurance very expensive, but you also don't receive good service"

"Great service from the office"

"I did business with Sandra Bell and she helped save me money while also getting a new policy! She was so sweet and helpful and made sure all questions were answered. I will definitely keep going back to Sandy for anything else I need. I highly recommend her and this branch!"

"Talking to insurance agents can be fun and informative."

"Not sure how to respond here, but your employee just contacted me that they spoke with the underwriters and there was nothing they could do. I told the person that if they updated just one vehicle, why wouldn't they at least update the vehicle that had the damage in the original policy. I asked if I could speak to you and they said that they brought it to you and there was nothing you could do. I'm willing to update my review if you can fix this. I ate the initial $500, not doing it a second time when I specifically called so this wouldn't happen again. --------------- I have been a client for a year and a half and have had good experiences with them until recently. I filled a claim for glass repair a few months ago. Had a $500/deductible... Which was unfortunate. Ate the cost and then called them and made the change to the policy to make it $0 instead. Everything went well and then I have another glass claim to find out they only updated it on one vehicle instead of both. I guess it's partly on me to double check that the policy was updated correctly but they say there is nothing they can do but update the policy going forwards... Doesn't help he with this current claim. Needless to say, I need to shop around for a new policy."

"I had an amazing experience with Corey Jones State Farm! From start to finish, the process was smooth and stress-free. Tommy was incredibly helpful—he walked me through all my coverage options, answered every question with patience, and made sure I felt confident in my decisions. You can tell this office truly values their clients. The professionalism, attention to detail, and personal care really stood out. If you’re looking for an insurance agency that treats you like family, this is the place to go. Huge thanks to Tommy and the entire team!"

"I had a billing issue with my policy, and the team at Corey Jones State Farm handled it with amazing professionalism and care. Tommy was especially helpful—he took the time to listen, investigated the issue right away, and followed up with clear communication until everything was fully resolved. What could have been a frustrating experience turned into a smooth one because of their excellent customer service. They truly made me feel like a valued client, not just a number. If you ever run into a problem or just want to be treated with respect and urgency, this is the team you want in your corner. Highly recommend!"

"Exceptional customer service."

"Great office, Great people!"

"I’ve been a client at Corey Jones State Farm for a while now, and they are outstanding - both professionally and personally!! Corey, Tom, and Helen make every interaction feel welcoming and seamless. Their genuine care and expertise set them apart, and I’ve confidently recommended them to numerous friends and family. I truly believe they offer the best service out there. If you’re looking to save on Home, Auto, and/or Life insurance, I can almost guarantee they’ll beat your current rates. Visit them today - you won’t regret it!! They’ve saved me a lot of money, and I know they can do the same for you!!"