State Farm® Insurance Agent Corey Jones

"Jennifer and Helen always great spirited and helpful."

"Terrible customer service. Good luck getting them on the phone. I talked with a “rep” on Thursday, said he would call me back on Friday, no later than Monday. Guess who didn’t get a call back? Me! I called multiple times on Thursday, Friday, and Monday never received a call back. When they canceled my insurance? Never called. They claimed to have call but couldn’t leave a voicemail, send a text or an email, NOTHING. But they were quick to send me a text when they wanted to pull the money out of my bank account on the 21st of every month. Told me that everything was fine with my insurance, enrolled me in State Farm Drive safe and save without my permission. Then I had to call back multiple times to find out that it was sent on “accident” and they couldn’t renew my insurance. How long has the rep known? Since FRIDAY!!! No call, no text, no communication at all from this State Farm. Save yourself the headache and use another State Farm Agent or company! Try Irene Sission, they were great. Should’ve stayed with them instead of making the switch."

"Anytime I have to call or have any questions they are so pleasant and knowledgeable. The best team in Hampton roads!"

"We have been customers of Corey Jones State Farm for many years and we always had excellent personalized service. This all changed in the last few months when we had a new agent assigned to our policy. This agent was unprofessional and unresponsive.
We needed to make some changes to my daughter's auto insurance policy. After the initial phone call, that was weeks before her current policy expired, we walked our new agent through what was needed. We thought everything was setup but we never received any documentation. We had to follow up with our new agent multiple times because the agent never followed through and started the policy. To make matters worse, every time we talked with this agent it was like the first time we ever talked. The agent had no notes or any idea about what we needed. Every phone call took an inordinate amount of time bringing the agent back up to speed, even if we had talked a couple of days earlier.
On the day my daughter's current policy was expiring we had to contact the agent again and after multiple phone calls the agent told me and my daughter that her new policy was setup and she was insured. My daughter even received some email notification about the new policy but never received her proof of insurance cards and I was not billed. After a little bit of time, I decided to follow up because I never received a bill. The agent then informed me that they could not insure my daughter and had the audacity to claim he left me and my daughter multiple messages. Its not 1990, I can look at my phone and see that was a lie. Add dishonesty to the above adjectives.
This agent told me and my daughter that she was insured and then proceeded to let her drive uninsured! He never made any attempt to contact us. Terrible!
I requested to talk to Corey directly about this matter and was never contacted.
I would avoid Corey Jones State Farm and find other insurance. One star because I could not give a zero."

"Always helpful and very personable like we've known each other for years"

"Jennifer was incredibly helpful and responsive in assisting me with a client's homeowners insurance needs. She provided excellent service, communicated promptly, and helped ensure everything was handled efficiently and professionally."

"Once we were linked to Jen P at this office, we finally had someone to "bridge the gap" for us and be our liaison to underwriting regarding our roof that they insisted needed to be replaced. She was sensitive, understanding, and attentive to our situation and instrumental in getting our homeowner's coverage reinstated after the replacement was done."

"Great staff, excellent price match"

"Good helpful, easy to go and mainly better price or they will surely look for some discounts to make it economical."

"Exelente servicio"

"Helen was Outstanding!! Extraordinary level of customer service. PLEASE fire her so I can hire her at my company!

Referring everyone to her until she’s on my staff. ;)"

"Helen was amazing. Top tier agent. Great service and extremely professional and I highly recommend."

"Went in and they took great care of my insurance needs. Easy polite and Helen was great. Need some Marine Corp Flags, all vets need to come to this agency."

"The best customer service when it comes to insurance around!! Thank you"

"Corey and Helen along with Jen did me and my team a huge service, we saved money. GO see these people"

"Helen was great and the process was super easy and simple. She was great to deal with over the phone."

"Helen Cunningham and everyone at the office are helpful, knowledgeable and are always willing to answer any questions you may have about your policy."

"Helen was amazing and very helpful."

"Super easy to deal with. Will absolutely do business with Corey Jones again"

"Helen is awesome
Handled the account perfectly
We switched to Corey from a different company and the experience has been great."

"Helen C was very professional and helpful with my inquiries! State Farm has true asset in her!"

"I received a terrible service. Two weeks ago I sent an email because the monthly payment of my policy increased by 100%!!! No one responded to my emails and when I called, they told me they would review my policy and call me back a never happened. On my last call they told me they wouldn't make any changes because canceling a car insurance policy changed my premium. However I never received any notification about the premium change, no one explained it to me, and they didn't honor the contract I received when I signed up. Honestly not only is State Farm insurance very expensive, but you also don't receive good service"

"Great service from the office"

"I did business with Sandra Bell and she helped save me money while also getting a new policy! She was so sweet and helpful and made sure all questions were answered. I will definitely keep going back to Sandy for anything else I need. I highly recommend her and this branch!"

"Talking to insurance agents can be fun and informative."